I Cannot Receive Any Email

Very often, we receive support tickets or emails from clients saying that they cannot receive any email while they can send emails with no problem. 95% of such cases are due to email account is full, or sometimes, the whole hosting account is full/over quota. ...

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China Is An Isolated Island Now When Email Is Concerned

If you are now having problem sending and receiving emails from/to China, you are not alone. China is an isolated island when email is concerned at this moment. Apparently someone “up there” behind the routers/switches is tweaking something and GFW...

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Someone is Using My Email Account to Send Out Spams !

recently there’re more and more reports and complaints similar to this: I have been receiving bounced back messages from email addresses I never sent to. When I look at the bounced back message, it mentions failed delivery of emails I didn’t send i...

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What’s Default Email Account and How It Works

what is default email account? default email account is also known as “catch-all account”. the default/catch-all email account would “catch” any mail that is sent to an invalid email address for your domain. all mail that is sent to an ...

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What’s Considered Email Spam?

i feel the need to write more about what’s considered spamming so that our clients can avoid sending spams without knowing. obviously if someone gathers email addresses from forums, newsgroups, web sites, etc. using email address harvesting software and ...

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Postage for Emails to Stop Spam Emails ?

according to NYTimes, America Online and Yahoo, two of the world’s largest providers of e-mail accounts, are about to start using a system that gives preferential treatment to messages from companies that pay from 1/4 of a cent to a penny each to have th...

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NeoMail Removed from Cpanel

this is a follow up regarding NeoMail removed from latest Cpanel build. as posted in our Server Updates, on 14th Oct 2005 at midnight, we switched from uw-imap mail server to courier-imap server and updated Cpanel to version 10.8.0-RELEASE_65 because a securit...

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How To Set Up My Email Accounts

one question that’s frequently asked by clients is, how should i go about setting up my email accounts? here’s my step by step instructions, in layman’s words, assuming you have hosting account with us on our Unix servers. you need to complet...

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Spammer Account Will Be Suspended Immediately

recently we received two spam complaints against our client’s domain. we suspended the accounts immediately and informed the clients. further, the accounts were removed completely three days later, without refund. please take note, we have ZERO tolerance...

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My Email Is Not Working?!

very often, we receive email from clients asking for help: my email is not working properly, please solve it asap. that’s all in the email. not much we can do about it sometimes, except for replying and ask: 1)what’s your domain name? sometimes we ...

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