How To Make Payment?

we receive questions on how to make payment to us sometimes. instead of replying emails or support tickets time and time again, let me answer it here so that all clients can refer to this post in the future.

1)first of all, all invoices are posted in helpdesk at:

http://www.singaporewebhosting.com/customer/

when you receive invoice reminder or would like to check past orders or invoices, pls login to helpdesk above. pls refer to our original welcome email (that we sent to you when you signed up for our service) for username and password.

if you forgot your username/password, please email us password reset request from original listed account owner’s email address. pls note, only the listed account owner’s email address will be accepted due to obvious security reasons.

2)after logging in, you will find a summary of your account. go to invoices section by clicking on the Invoices button at the top:

helpdesk-1.gif

you will then find all invoice, paid, due or overdue, listed on invoices page:

helpdesk-2.gif

if there’s invoice due or overdue that you would like to make payment for, click on the View Invoice botton next to the invoice itself, see screen capture above.

clicking the View Invoice button will take you to the details page of that invoice. you will find invoiced items, total amount and payment instructions. if you want to pay by cheque or bank transfer, just follow the instructions.

there’s also credit card payment link button with text “PayPal Payments” on it. PayPal is the credit card payment processing service we use:

helpdesk-3.gif

if you would like to pay by credit card, click on the PayPal payment button and enter your credit card info on PayPal page:helpdesk-4.gif

PayPal is an eBay company, so it’s safe to make credit card payment via PayPal. we have been using it for years and are happy with the service.

hope it helps. :-)

Industry Wide TLD Domain Name Price Increases

just a quick note to let you know that on April 10 2007, ICANN approved price increases for 5 major TLD domain names, .com, .net, .org, .info, and . biz.

here’s the announcement:

http://gnso.icann.org/mailing-lists/archives/registrars/msg04682.html 

just received from our registrars that the price increases go into affect on October 12, 2007.

monopoly is really bad :-(

rushing to make changes to our web pages…

China Is An Isolated Island Now When Email Is Concerned

If you are now having problem sending and receiving emails from/to China, you are not alone.

China is an isolated island when email is concerned at this moment. Apparently someone “up there” behind the routers/switches is tweaking something and GFW has gone wild.

We have customers in China reporting that they have been facing difficulties accessing emails hosted on our servers from yesterday. No issue found on our servers. No client from other countries is having any problem.

We thought, well, this is just another temporary connection issue in China, caused by GFW as usual. Then I found stunning news from most of the major hosting providers in China and realized it’s totally screwed up, big time.

Here’s announcement from the biggest host in China, xinnet.com:

xinnet.gif

Translation:

Drea Email Users,

We have detected unknown technical problems with international gateway which may cause these problems:

xinnet email users receive bounced back error emails while sending emails to overseas domains, bounced back email could indicate:

1)Connected to xxx.xxx.xxx.xxx but connection died. (#4.4.2)
I’m not going to try again; this message has been in the queue too long.

2)xxx.xxx.xxx.xxx does not like recipient.
Remote host said: 551 User not local; please try <forward-path>
Giving up on xxx.xxx.xxx.xxx

We’re actively reporting the issue to related Internet organizations and authorities, and will inform you once it’s solved.

We aplogize for inconvenience caused, thank you for understanding.

Now, annoucement from 2nd largest host of China, net.cn:

netcn.gif

This one is more entertaining:

Dear net.cn Email Users,

Starting from July 16th, we have received reports from corporate mail users that large amount of emails sent to overseas are bounced back, with error messages:

1)I’m not going to try again; this message has been in the queue too long.

2)<xxx@xxx.com>: 551 User not local; please try <forward-path>

After caredul investigation, we found this in our logfile:

Connected to remote host, but connection died. (#4.4.2)

which means, the remote server disconnected without giving a reason.

Currently we are not able to know the exact reason, but we suspect that emails are blocked by unknown technism on top of SMTP protocol, because many hosting providers are having the same problem. Together with other providers, we have reported the issue to related Internet organizations and authorities, and will inform you once it’s solved. Thank you for you patience.

The most entertaining announcement is from 35.com:

35com.gif

I translate part of it here:

3)While sending email to overseas, the other party receives text “aaazzzaaazzz” only in email content. —– isn’t it funny? :-) no, this is not in their announcement.

5)When someone overseas sends you email, you receive text “aaazzzaaazzz” only in email content. —– hey, at least it’s fair huh?

6)When you send email to overseas or someone overseas sends you email, the email received is blank.

So at 35.com, we suggest that you write email in simplified Chinese and simplify your email content, put body content in Word or PDF format, zip it using winrar and send it as attachment.

Ouch! Let’s shoot some videos and upload to youtube, you can communicate that way as well…

More announcements:

163:http://vip.163.com/vip/notice.html

sina:http://mail.sina.net/notice/050701.html

TOM:http://vip.tom.com/popup/070717.html

21CN:http://mail.21cn.com/banner/popunder_20070717_corp.html

263: http://gmail.263.net/news1-0.html

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